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FGFT SUPPORT & TRAINING

FGFT SUPPORT & TRAINING

Welcome to the FGFT Owner's Hub

Now that your new fire truck has been delivered and your department has celebrated with a traditional push-in ceremony, what happens next? This page is your go-to resource for everything you need to get the most out of your new apparatus. From operational videos for both commercial and custom chassis to downloadable owner’s manuals, warranty claim submissions, and real customer testimonials, we’ve got you covered. Whether you’re training your crew or looking for long-term maintenance guidance, this hub ensures your truck is always ready to respond when duty calls.

If you can’t find what you’re looking for here, your dedicated sales representative is always available to assist you. Along with our service and warranty departments, they are here to provide the guidance and support necessary to keep your apparatus running at its best. Don’t hesitate to reach out at 800-594-3473—we’re here to help!

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Custom Chassis Delivery Orientation Video

Our Custom Chassis Delivery Orientation Video is designed to guide you through the key features and functions of your new custom chassis fire apparatus, proudly built by Fort Garry Fire Trucks. This comprehensive one-hour session will take you step by step through the essential aspects of your custom chassis, ensuring you have a thorough understanding of its operation and maintenance. You’ll receive a detailed walk-around of the vehicle, an in-depth overview of the cab controls, a breakdown of components in the engine compartment, a full explanation of the pump house and pump panel controls, and an overview of the warranty paperwork and process. Whether you’re a first-time operator or an experienced firefighter, this orientation will equip you with the knowledge needed to operate your fire truck safely and efficiently.

Commercial Chassis Orientation Video

Our Commercial Chassis Orientation Video provides a comprehensive guide to understanding and operating your new commercial chassis fire truck, proudly built by Fort Garry Fire Trucks. In this 45-minute session, we’ll walk you through every key aspect of your truck, ensuring you have the knowledge and confidence to operate it safely and efficiently. This video includes a detailed walk-around, an overview of the cab controls, an explanation of engine compartment components, a full breakdown of the pump house and pump panel controls, and a review of the warranty paperwork and process. Whether you’re new to this type of fire apparatus or looking for a refresher, this orientation is designed to help you get the most out of your vehicle.

Wonderful service and knowledgeable staff. Fort Garry has all your truck needs at reasonable prices.
Ray Morrison
Ray Morrison
Looking into a new truck for our department and so far the sales team has been amazing to work with and very knowledgeable on all our questions that we have had. So far out of all the quotes we received Fort Gary had been our top pick.
David Gunson
David Gunson
Great company to deal with! Our dept purchased one truck with one in the way in a month or two! Highly recommend!!!
Zach Gallant
Zach Gallant
I am on Kinkora department and we have one pumper now and a tanker on order.. great company and great quality of work
Shane L
Shane LKinkora Fire Department
Recently received our rescue unit from Fort Garry that’s now in service in the Viking area. The whole process went well from getting the specifications down to what we wanted to the end delivery of the unit. It has been great the little use we have made of it so far and have encountered no issues. Everyone was great to work with and worked hard to meet our needs or wants. Would recommend reaching out if need of a rescue vehicle
Kevin Fornal
Kevin Fornal
They are very, nice well built trucks. They are proudly tough trucks made in Canada.
Stephen Taylor
Stephen Taylor
One of the best fire apparatus builder sites around. Nice to see new orders coming and going through the build process. As a retired firefighter I've had the pleasure of working on/with Fort Garry apparatus. As a Canadian fire apparatus historian it's appreciated that FGI includes the serial number on most of the new builds usually on the windshield. If possible, it would be nice if a spec sheet/drawings were included for each new delivery to show chassis model/GPM/tank/foam tank etc. Just my thoughts and wishes. Keep up the good work and best wishes for continued success.
Bob Dubbert
Bob Dubbert
I'm back home to Nova Scotia after a whirlwind trip to Ft Garry Fire Trucks in Winnipeg. The hospitality shown to me over the 2 days was amazing. I can't say enough about Adam Baldwin and Laura Scherza, they made the process of this build more painless than I could have ever hoped for. From day one right through the last 13 months they were a constant wealth of knowledge and I like to say became more than business associates. They became friends. Thank you so much you two and thank you Ft Garry Fire Trucks for building an amazing quality truck, that will serve East River Valley for many years.
Jason McIntyre
Jason McIntyre
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